BEIJING – 12365auto.com, a leading faulty vehicle product information collection platform in China, received 21 vehicle three guarantees (return, replacement and exchange) complaints in June, down by 47.5 percent month-on-month. Among them, 14 cases were responded by automakers. The response rate reached 66.7 percent, down by 0.8 percentage point compared with May. There were 12 automakers responding to the complaints and response rate of 11 of them reached 100 percent. Two complaints were withdrawn.
Complaints of joint venture brands stood at 13 in June, 12 lesser month-on-month, with percentage remaining unchanged. Meanwhile, complaints of independent brands stood at seven, declining in both numbers and percentage compared with a month ago. Moreover, there was also one complaint of foreign brands in June.
In terms of country, three guarantees complaints of independent brands accounted for the largest proportion in June, despite the slight decline compared with May. Each of the seven independent brands received one complaint. Of the four JV brands, each of them had two complaints.
Like May, most of the complaints in June were about product quality, despite the decreasing percentage compared with a month ago. Furthermore, most of the quality problems were focused on JV brand engines, up by 9 percentage point compared with the previous month. Complaints for car body accessories and electric fittings surpassed that of transmissions, rising to second place. Complaints for steering system, braking system and tires all saw a month-on-month increase.
However, complaints for both product quality and service increased by 9 percentage point month-on-month.