BEIJING – As the first and so far only truck and bus OEM in Asia, Daimler Trucks and Buses China Ltd. (DTBC) has been awarded the internationally acknowledged VDA 6.2 certificate by TÜV SÜD, a leading German-based certification agency located in Beijing, according to a company press release.
Specifically applied in the automotive industry, the standard ensures efficient and transparent business processes and thus improves customer satisfaction. The VDA 6.2 certificate is an important milestone for DTBC’s business operation, verifying the company’s commitment to outstanding service quality and customer satisfaction.
“Since its establishment, DTBC has moved ahead rapidly in enhancing the transparency and efficiency of processes across the entire business, aiming to deliver benchmark service quality that complement our outstanding products in the segment,” said Robert Veit, president and CEO of DTBC. “With the certificate we prove our customers that Daimler’s renowned processes and services are applied equally in China, exemplifying perfectly Mercedes-Benz brand value on a global level.”
As an international quality standard for the automotive service industry, the VDA 6.2 certification is a supplement to the ISO 9001 standard, one of the most important globally acknowledged standards for quality management. It has been developed to define clearly and transparently processes in sales, marketing, aftersales and logistics that optimize overall operating efficiency and performance, leading to an improvement in customer satisfaction.
TÜV SÜD’s comprehensive audit for DTBC started in May 2013 with on-site inspections leading to an internal audit and ended with a final external audit, resulting in the conclusion that DTBC provides a reliable and excellent service quality for its customers and thus fully complies with all VDA 6.2 requirements. With this certificate DTBC joins Daimler Greater China Ltd. as well as six of its other legal entities, amongst others Mercedes-Benz Auto Finance Ltd and Daimler Northeast Asia Parts Trading and Services Co., Ltd., that has been awarded with the same VDA 6.2 certification previously.