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Aftersales customer satisfaction declines in China

BEIJING – China's aftersales customer satisfaction declined slightly, according to the China Automobile Aftersales Customer Satisfaction Research (CAACS) released by China Automotive Maintenance and Repair Trade Association (CAMRA) on September 19. The overall aftersales customer satisfaction scored 85.53 on a 100-point scale, a slight decrease from 85.8 the previous year.

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