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Quick fix service chains sees higher customer loyalty than 4S dealerships

BEIJING – Quick fix service chain stores have higher customer loyalty than 4S dealerships but 4S dealerships remain relatively dominant due to brand endorsement and special repair expertise, according to a report by China Automobile Aftersales Service Customer Satisfaction (CAACS) released on August 26. The report is based on a

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Aftersales customer satisfaction declines in China

BEIJING – China's aftersales customer satisfaction declined slightly, according to the China Automobile Aftersales Customer Satisfaction Research (CAACS) released by China Automotive Maintenance and Repair Trade Association (CAMRA) on September 19. The overall aftersales customer satisfaction scored 85.53 on a 100-point scale, a slight decrease from 85.8 the previous year.

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