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J.D. Power: Chinese brands continue to close gap in new vehicle quality from international brands

BEIJING – The new-vehicle quality gap between Chinese domestic brands and international brands was 13 PP100 (problems per 100 vehicles) in 2017, marking the seventh consecutive year that the gap has been narrowed, according to the J.D. Power 2017 China Initial Quality StudySM (IQS) released on September 28. The gap was

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Vehicle owners in China care most for exterior and interior, says J.D. Power

SHANGHAI –Vehicle owners in China care most for vehicle exterior and interior, which accounted for 18 and 15 percent respectively of all reported problems, according to the J.D. Power 2017 China Vehicle Dependability StudySM (VDS) released on September 20. The study shows that the top three problems in vehicle exterior

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Porsche to prioritize customer and dealer satisfaction over volume growth in China

BEIJING – Quality, rather than volume, will be the primary focus of Porsche in China this year as the German sports car brand seeks to maintain momentum in what is now its largest global market two consecutive years running. That was the message from Franz Jung, president and CEO of

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J.D. Power: customer loyalty intention for dealership service weakening despite stable costs

SHANGHAI – Customer loyalty intentions for dealership service are weakening despite stable costs, according to the J.D. Power 2016 China Customer Service Index (CSI) StudySM released on July 28. The study measures satisfaction among vehicle owners who have owned their vehicle between 12 and 36 months and who have visited

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J.D. Power: Vehicle sales satisfaction declines despite heavy price discounting

SHANGHAI – Despite automakers and dealers offering larger discounts to vehicle buyers than in 2015, overall sales satisfaction in China has declined from last year, according to the J.D. Power 2016 China Sales Satisfaction Index (SSI) Study released on June 30. The 2016 SSI Study is based on responses from

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Perceptual quality will be next battleground

BEIJING – Perceptual quality will be the next battleground for carmakers, according to Renee Stephens, vice president of U.S. Auto Quality at J.D. Power. Stephens made the comments at the 3rd Sino-Korean Auto Industry Development Forum held on Beijing on November 17. The event, with a theme of “Analysis of

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Intenders’ needs for aftersales information open doors for OEM websites

SHANGHAI – The strong desire of the new-vehicle intenders for aftersales information opens doors for OEM websites and the newly added “search aftersales service information” attribute (19 percent) has become the second most impactful factor in boosting customer satisfaction, according to the J.D. Power 2015 China Brand Website Evaluation StudySM (BWES) released on

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Tire and automotive dealers outperform service stations in tire satisfaction, says J.D. Power

SHANGHAI – The number of new-vehicle owners choosing to repair and replace tires at tire dealers – direct-sale stores and tire chain stores – and at automobile dealers has been on the rise while service stations have undergone a tremendous loss of market share since 2012, according to the J.D.

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