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Intenders’ needs for aftersales information open doors for OEM websites

SHANGHAI – The strong desire of the new-vehicle intenders for aftersales information opens doors for OEM websites and the newly added “search aftersales service information” attribute (19 percent) has become the second most impactful factor in boosting customer satisfaction, according to the J.D. Power 2015 China Brand Website Evaluation StudySM (BWES) released on

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Quick fix service chains sees higher customer loyalty than 4S dealerships

BEIJING – Quick fix service chain stores have higher customer loyalty than 4S dealerships but 4S dealerships remain relatively dominant due to brand endorsement and special repair expertise, according to a report by China Automobile Aftersales Service Customer Satisfaction (CAACS) released on August 26. The report is based on a

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Survey: car purchase intention in China highest since March 2012

BEIJING – Chinese consumers were increasingly optimistic about the car buying environment in July as the proportion of respondents planning to purchase a car rose to the highest point since March 2012, according to the MNI China Auto Purchase Sentiment Report. The report is derived mainly from data collected in

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Survey: car purchase intention highest since August 2014

BEIJING – Owing to an increase in the proportion of respondents believing that the car purchase environment improved, the marginal gain, which indicates car purchase sentiment, edged up 3.3 percent to 100.1 in June, the highest since August 2014, according to the June edition of Westpac MNI China Consumer Sentiment

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Survey shows 86 percent of Chinese costumers buy vehicles online

BEIJING – The proportion of costumers willing to buy vehicles online in China reached 86 percent, twice than that of Germany (38 percent) and the U.S. (42 percent), an Arthur D. Little survey on 1,000 people from each of the three nations demonstrated, reported auto.163.com. Another survey jointly conducted by

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Chinese dealers need more flexible business models, says Deloitte survey

BEIJING – The current one-sided sales models will not be sufficient for Chinese automotive dealers to survive as the market enters a micro growth period, according to a report in Beijing News citing a Deloitte survey. With decreasing number of first-time buyers and increasing diversified demands from consumers, dealers should

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Chevrolet ranks first in J.D. Power customer service survey

Chevrolet, marketed in China by Shanghai-GM, ranks highest with a score of 875 in J.D. Power's 2010 China Customer Service Index StudySM, topping all 52 passenger car brands, according to media reports citing a J.D. Power announcement. J.D. Power China customer service study measures satisfaction among vehicle owners who visit an authorized

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AlixPartners: China’s auto suppliers most profitable but with challenges ahead

Thanks to the fast recovery of Chinese economy with record production and sales of light vehicles, Chinese auto suppliers nearly doubled their profit margins in 2009, becoming the most profitable of their sector in the world, according to a survey report by the global business advisory firm AlixPartners. The market

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